We offer under the umbrella of “RE ” TAIL UP ” Grade training program for organization in organized retailing for their employees working at various levels ,we have observed that common challenges faced by the industry are
- Non Uniform processes/ Procedures .
- Dealing with irate customers.
- Managing more than one customers simultaneously .
- Cross Selling.
- Up Selling
- Promote Customer loyalty program schemes.
Our Training program address the specific need of your organization, are customized and offer solutions which can be implemented by the participants immediately.
Our Training workshops are structured mix of Conceptual Frameworks, Management Tools along with lot of interactive sessions full of relevant Activities, Exercises and Roles Plays. These are aimed to enhance the requisite Skill level of the participants so as to have a positive impact on the organizational development and employee effectiveness.
STEP 1 : Pre Training Observations/ Discussions
- Work with the HR team to understand the training objectives
- Work with Management Team/ Line Managers to figure out the exact needs
- Participant profile mapping
- Study of the as-is process (if required)
- Sharing the customized training outlay with the HR Team
- Modifications, if necessary
STEP 2 : Deliver Actual Trainings ( 1 or 2 days ) .
- Discuss challenges faced by them on regular basis.
- Participants immediately relate to the training / Trainer (and not that they have come from any other planet and content as not academic but practical).
- Solutions discussed are immediately actionable by the participants themselves.
STEP 3: Post Training Feedback (after 15 – 30 days from actual Training)